Policies

Early Drop-Off / Late Pick-Up

 

If you need to drop off your pet prior to our opening hours we provide an early drop-off service at a rate of $20/30 minutes.  Early drop-off requests are subject to availability.

 

If you are late picking up your pet or need to pick up your pet after our daycare closes, a late pick-up fee will be charged at a rate of $1 per minute.

 

For Half-Day Daycare sessions, there is a grace period of 15 minutes, should you be late.  If you are late beyond the 15-minute grace period, a Full Day of Daycare will be charged (or you can elect to pay the late pick-up fee of 1$ per minute .

 

Cancellations

 

Exceptions: 

We recognize emergencies and special circumstances can occur. Exceptions to our policy are made at the discretion of The Pup Spot management. 

 

• Pre-paid packages 

 

All pre-paid packages purchased have a validity period and will be deemed invalid beyond their expiration date. Daycare packages are valid for a period of SIX (6) months from the date of purchase .

All pre-paid packages are NON-REFUNDABLE, NON-EXCHANGEABLE, and NON-TRANSFERRABLE. In certain circumstances, the expiration date on daycare  packages may be extended via a 30-Day Package Extension Fee.